Wednesday, June 12, 2013

Mozambique Hotels For Property Account Managers

By Charles Cartwright


Mozambique hotels receive guests from all over the world. They may be business people attending a conference or tourists patronizing these sorts of establishments. The tourist classes encompass many different types of people. Included are whole families, groups of friends, individuals and newlyweds. Regardless of what classes of guests are involved, the stay is mostly relatively short term in nature.

Hotels come in many shapes, sizes and price ranges. Some are low cost budget accommodation catering for cash conscious patrons. They normally have the basics all hotel rooms normally possess. This includes beds, chairs, and tables with reading lamps, fixed line telephones and televisions. All hotel rooms regardless of price range also would possess a bathroom.

The hospitality type entities charging room rates higher than the lower end entities but lower that the very high end provide some additional amenities that the lower end entities may not provide. Included may be restaurants, bars and sporting facilities. The room sizes are often larger, the carpets thicker and the televisions more sophisticated in addition to being larger.

The high end hotels are in a class of their own when it comes to catering for their guests. They specialize in providing first class service to mirror their high room rates. They also have a reputation to maintain in order to attract high paying patrons. Those who stay at these sorts of establishments expect the best of everything. This includes the provision of parking attendants, employees to help with luggage and excellent room service.

Patrons are often quickly put off by certain situations when they stay at hospitality type establishments. Parking arrangements can be a thorny issue. Whether the hotel building exterior structure is well cared for, the general level of cleanliness and their experience when they book in are important customer relations issues. The hospitality business is in the service related sector.

Room service is normally offered at most temporary lodging type entities. The response time when guests call reception should be quick, professional and the reception desk staff should be knowledgeable about the many types of requests received from patrons. Requests often include issues regarding the ordering of food and drinks, queries about television channels and many other possible subjects.

The level of training staff receive normally get reflected in the level of service guest receive. Staff can be trained in many different aspects of services rendered to patrons in their establishments. Waiters and waitresses working the hotel bars, lounges and restaurants would probably offer better service to guests if they are trained in how to serve food and drinks and have some knowledge about the food and drinks being served.

Mozambique hotels cater for people from around the globe. Lodgings for short term stays come in many price ranges. One of the critical points to note about hotels is that they are service oriented. The level of service guests receive is directly proportional to the training staff receive.




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