News about the increasing number of travellers is definitely something company owners like you in the travel industry desire to hear. With more people travelling, your hotel's potential to double or increase its annual revenue is high. But of course, this wouldn't happen until you get these travellers to choose your hotel. In short, the challenge now is for you to get the attention of these travellers and turn them into loyal clients.
So, what exactly are the strategies you must employ to make your hotel the favourite of travellers? One important thing you need to do is to ensure that you have a courteous and efficient staff. This is since guests, like most people, prefer hotels with employees who are warm, accommodating and reliable. How your people act or perform their tasks easily gets etched in the minds of guests. So, train your people well before deploying them!
In addition to having a friendly and reliable staff, it is also imperative for you to have tidy and comfortable rooms. Do not forget the primary reason why clients go to you - for them to be able to rest well. Never fail to make this happen if you like to gain repeat customers.
Aside from instructing your cleaning personnel to ensure that rooms are extremely tidy and fragrant, you must not fail to redecorate the room when the need arises. If there are repairs that need to be done, act on them immediately. Also, make sure that the rooms are pest-free. Instead of just employing DIY pest control measures, have your hotel inspected by a reputable singapore pest control enterprise regularly. Doing this is the best way to prevent pest infestations from paralysing your operations or ruining your reputation.
Another way to capture the attention of guests is to offer promos. Meet with your marketing team and conceptualise offers that would be difficult for travellers to resist. You can offer lower or discounted room rates or give them free meals at your in-house restaurant. A tried and tested strategy in this industry is tying up with travel agencies and giving their guests free tours. You may join the bandwagon and do the same thing or come up with something better.
Bear in mind, competition is cutthroat in this industry. If you want to really benefit from the increase in the volume of vacationers, keep up with your competitors by consistently delivering first-rate services as well as regularly offering something new and better.
So, what exactly are the strategies you must employ to make your hotel the favourite of travellers? One important thing you need to do is to ensure that you have a courteous and efficient staff. This is since guests, like most people, prefer hotels with employees who are warm, accommodating and reliable. How your people act or perform their tasks easily gets etched in the minds of guests. So, train your people well before deploying them!
In addition to having a friendly and reliable staff, it is also imperative for you to have tidy and comfortable rooms. Do not forget the primary reason why clients go to you - for them to be able to rest well. Never fail to make this happen if you like to gain repeat customers.
Aside from instructing your cleaning personnel to ensure that rooms are extremely tidy and fragrant, you must not fail to redecorate the room when the need arises. If there are repairs that need to be done, act on them immediately. Also, make sure that the rooms are pest-free. Instead of just employing DIY pest control measures, have your hotel inspected by a reputable singapore pest control enterprise regularly. Doing this is the best way to prevent pest infestations from paralysing your operations or ruining your reputation.
Another way to capture the attention of guests is to offer promos. Meet with your marketing team and conceptualise offers that would be difficult for travellers to resist. You can offer lower or discounted room rates or give them free meals at your in-house restaurant. A tried and tested strategy in this industry is tying up with travel agencies and giving their guests free tours. You may join the bandwagon and do the same thing or come up with something better.
Bear in mind, competition is cutthroat in this industry. If you want to really benefit from the increase in the volume of vacationers, keep up with your competitors by consistently delivering first-rate services as well as regularly offering something new and better.
